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This Privacy Policy describes how Vetnician Life Sciences Pvt Ltd ("Vetnician", "we", "our", or "us") collects, uses, stores, and protects your personal data when you use our platform at vetnician.com and related services.

By using Vetnician, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Vetnician Life Sciences Pvt Ltd is India's first unified animal health ecosystem, offering veterinary medicine search, vet booking, pharmacy location, pet insurance comparison, and a patented pharmacovigilance system (Indian Patent No. 561995). We are based in Rajasthan, India.

2. Information We Collect

2.1 Information You Provide

• Account information: Full name, email address, phone number, password
• Pet profiles: Pet name, species, breed, age, weight, health history
• Professional information (vets/pharmacies): VCI license number, degree certificates, drug license, GST number
• Blog author applications: Professional biography, specialisation, VCI license
• Adverse Drug Event (ADE) reports: Medicine details, animal details, symptoms, severity — protected under Patent No. 561995
• Appointment and order data: Booking details, prescription information

2.2 Information Collected Automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Search queries on our platform
• Geographic location (city/state level only)

3. How We Use Your Information

• To create and manage your account
• To provide medicine search, dosage information, and health recommendations
• To facilitate vet appointment bookings
• To connect you with nearby pharmacies
• To process ADE reports through our patented pharmacovigilance system (Patent No. 561995)
• To verify professional credentials of vets and pharmacies
• To send transactional emails (booking confirmations, alerts)
• To improve our platform through analytics
• To comply with legal obligations under Indian law

4. Legal Basis for Processing (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, we process your data on the following legal bases:

• Consent: You provide explicit consent when registering and using our services
• Contract: Processing necessary to fulfil services you have requested
• Legal obligation: Where required by Indian law, including CDSCO regulations for ADE reporting
• Legitimate interests: Platform security, fraud prevention, service improvement

5. Pharmacovigilance Data — Special Category

ADE reports submitted through our platform are processed under our patented system (Indian Patent No. 561995 — "System and Method for Veterinary Pharmacovigilance Monitoring and Recording"). This data is:

• Stored with enhanced security measures
• De-identified before any sharing with third parties
• Shared with CDSCO (Central Drugs Standard Control Organisation) as required by law
• Used only for veterinary pharmacovigilance purposes
• Retained permanently as medical safety records

6. Data Sharing

We do not sell your personal data. We may share data with:

• Verified vets and pharmacies: Only the information needed to provide services you request
• CDSCO and regulatory bodies: ADE reports as required by Indian pharmaceutical law
• Service providers: Cloud hosting (DigitalOcean), email services — bound by data processing agreements
• Law enforcement: When legally required

7. Your Rights (DPDP Act 2023 & GDPR)

• Right to access: Request a copy of your personal data
• Right to correction: Update inaccurate personal data
• Right to erasure: Request deletion of your account and personal data
• Right to portability: Download your data in machine-readable format
• Right to withdraw consent: Opt out of non-essential processing
• Right to grievance redressal: File complaints with our Data Protection Officer

To exercise any of these rights, email us at privacy@vetnician.com

8. Data Retention

• Account data: Retained while your account is active, deleted within 30 days of account deletion request
• Pet health records and prescriptions: Retained for 7 years (medical records requirement)
• ADE reports: Retained permanently (public health and safety requirement)
• Audit logs: Retained for 3 years
• Inactive accounts: Deleted after 3 years of inactivity with 30-day prior notice

9. Data Security

We implement industry-standard security measures including:

• All passwords encrypted with bcrypt hashing — never stored in plain text
• All data transmitted over HTTPS with TLS encryption
• Role-based access controls — users only access their own data
• Firewall protection on all servers
• Regular security audits
• All admin actions permanently logged in audit trail

10. Cookies

We use essential cookies to maintain your login session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

11. Children's Privacy

Our platform is not intended for users under 18 years of age. If you believe a child under 18 has provided us with personal data, please contact us immediately at privacy@vetnician.com and we will delete the information.

12. International Users

Vetnician is operated from India. If you access our platform from outside India, your data is transferred to and processed in India. For EU users, we comply with GDPR requirements for international data transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

14. Data Protection Officer

For privacy-related queries, data requests, or complaints:

© 2026 Vetnician Life Sciences Pvt Ltd | Protected under Indian Patent No. 561995